Return Policy

All Returns are subject to Edgroup.tech approval. NO Returns will be accepted and NO Credit will be issued without an advance written Return Authorization from Edgroup.tech.

1. All Return Authorization Requests must be made within 30 days of delivery.
2. To Request Authorization to return item(s), contact a Customer Service Team member at Edgroup.tech: Email Support@edgroup.tech
3. NOTE: Any items returned to Edgroup.tech WITHOUT Authorization will not be issued credit and will be shipped back to you. Costs for shipping the returned item(s) back to you may be charged back to you at our discretion.
4. Edgroup.tech will discuss the circumstances of your return request with you. Upon review, Edgroup.tech will determine if the item(s) are eligible for return authorization. A written Return Authorization will be sent to you by email or regular mail. If you do not receive written authorization for the return, you cannot return the item(s). Returned items received by Edgroup.tech will not be processed unless there has been written authorization.
5. Authorized Returns must be received in unused condition (suitable for resale) and item(s) must be in original packaging.
6. Upon receipt of Authorized Return item(s), Edgroup.tech will inspect item(s) to determine if unused, new, and in suitable condition for resale. Refunds will be credited to you within 45 days after we receive the returned item(s).
7. The customer is responsible for all return shipping costs. The customer can arrange for return shipping to Edgroup.tech, but will not be reimbursed for return shipping costs. If Edgroup.tech arranges for pickup of the item(s) to be returned, a Return Shipping Charge (see What is a Return Shipping Charge? below) will be deducted from any refund amount before a credit is issued.
8. Special order, cut-to-order, and customized items typically cannot be returned. For special order, cut-to-order and customized items shipped directly from the manufacturer, you may contact a Customer Service Team member at Edgroup.tech to discuss alternatives or possible arrangements to return order to manufacturer. Special order, cut-to-order, and customized items that may be returnable must be in unused condition (suitable for resale) and item(s) must be in original packaging. Note that manufacturer return and restocking policies and fees may be in addition to and may differ from those of Edgroup.tech and the customer is entirely responsible for meeting the requirements of any return to manufacturer.
9. Used items cannot be returned. There are NO exceptions.
10. All returns due to purchase error on the part of the customer will be additionally charged a minimum 30% Restocking Fee (see What is a Restocking Fee? below), to be deducted from the refund amount.
11. All restocking fees and return shipping charges are to be assessed and deducted from the refund amount before a credit is issued.

12. In addition, once an order has shipped and payment has been processed, we do not refund taxes, even if a credit for the purchase is issued. Sales Tax is NOT included in any refunded amounts.

Return Request Process

To request authorization to return item(s), contact Edgroup.tech : Email Support@edgroup.tech.

Return Authorization REQUIRED

NO Returns will be accepted and NO Credit will be issued without advance written authorization from Edgroup.tech.

What is a Return Shipping Charge?

Freight companies charge a shipping fee for any and every item that is shipped back to Edgroup.tech or directly to a manufacturer. These costs are the responsibility of the customer making the return. Return Shipping Fees are based upon the current freight costs, the weight of the item(s), vehicle access to your location, and shipping distance.